Last updated: August 4, 2026

At Southern Electric Motors we want you to get the right part the first time. If something does not work out, we accept returns on most items within 30 days of delivery, provided the item is unused and in its original condition.

Return Window

You have 30 calendar days from the delivery date to request a return. Requests made more than 30 days after delivery cannot be accepted.

Condition Requirements

To be eligible for a return, the item must be:

  • Unused and uninstalled — never wired, powered, mounted or put into service
  • Free of modification, wear or damage
  • In its original packaging with all hardware, accessories, manuals and labels included
  • Accompanied by your invoice or order number as proof of purchase

Items that arrive used, installed, incomplete, or damaged because of inadequate packing may be refused or refunded at a reduced amount.

How to Start a Return (RMA Required)

  1. Contact us at info@semotor.com or (305) 887-3411 within 30 days of delivery with your order number and the reason for the return.
  2. We will issue a Return Merchandise Authorization (RMA) number along with the return address.
  3. Write the RMA number clearly on the outside of the package and ship the item back.

Returns sent without an RMA number may be refused or significantly delayed.

Return Shipping Costs

The customer is responsible for the cost of return shipping. We do not provide prepaid return labels for change-of-mind, incorrect-order, or no-longer-needed returns, and original shipping charges are not refundable.

Please use a trackable and insured shipping service and keep your tracking number. We cannot issue a refund for a return that never reaches our warehouse or that is damaged in transit due to inadequate packaging.

When We Cover Return Shipping

If we shipped the wrong item, or the item arrived defective or damaged in transit, we cover return shipping and will send a replacement or issue a full refund including original shipping. Please report these cases within 5 business days of delivery and keep all packaging so we can file a carrier claim if necessary.

Non-Returnable Items

  • Parts that have been installed, wired, powered, or otherwise used
  • Special orders and non-stock items ordered specifically for you
  • Gas cylinders (acetylene, oxygen, refrigerant) and other hazardous materials
  • Items marked clearance or final sale
  • Gift cards
  • Items returned without their original packaging or with missing components

Restocking Fees

We do not charge a restocking fee on authorized returns that meet the conditions above.

Refunds

Returned items are inspected within 3 business days of arriving at our warehouse. Once approved, your refund is issued to the original method of payment. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the credit to appear on your statement. We will email you to confirm whether your return was approved or declined.

Exchanges

If you need a different part, the fastest option is to place a new order and return the original item for a refund under this policy. Defective items are replaced with the same part at no additional cost.

Local Returns and Drop-Off

You are welcome to bring an authorized return to our warehouse instead of shipping it. Please request your RMA number first. Warehouse hours are Monday–Friday 7:30 AM–5:00 PM and Saturday 8:00 AM–1:00 PM.

Questions

Southern Electric Motors
7100 NW 72nd Ave, Miami, FL 33166
Phone: (305) 887-3411
Email: info@semotor.com